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Postage costs
For the Netherlands, the standard contribution to shipping costs is EUR 2.99, regardless of the weight, size or number of items ordered.

For international shipments, shipping costs will be calculated at checkout. For EU, expect shipping costs of 4 to 5 euros. For outside EU, expect a contribution to shipping costs of between 4 and 10 euros.

Dispatch
We normally ship our products within 3-5 business days. This is because most of our products are handmade and personalized. And there is also a standard drying time for the ink. This takes time.

Urgent deliveries are possible. Please contact us for this.

Track & Trace
Once your order has been shipped, you will immediately receive a confirmation email with a Track & Trace code. This allows you to track your package online.

Problems with your delivery?
Did you not receive your order within the expected delivery time, or is there a problem with the delivery? Please contact us so we can help you as soon as possible.

Packaging
Our banners and larger paper formats (A3 and larger) are delivered rolled up in a cardboard mailing tube. The other products are delivered in a mailing envelope. We use as little plastic as possible and as much recycled cardboard as possible. All our mailing material (including any filling material) carries the FSC quality mark.

Unpacking
It can sometimes take a few hours to a few days for our 'banner' products to hang completely flat after they are removed from the mailing tube and hung. This is normal.

Pick up orders
It is currently not possible to collect our products.

Where do we ship to?
We currently ship to most EU countries and to USA, Canada, Saudi Arabia, Australia and India. On request (send us an email) we also ship to other countries. Please contact us for this.